FAQs

Frequently Asked Questions

 

Do you deliver across Australia?

Australia may be a big but we deliver right across the country for a flat-rate, regardless of the number of items and where they are going. Refer to Shipping for further details.


Do you deliver outside Australia?

At the moment we only deliver within Australia - sorry!! However, this policy is under constant review and we may change it at some point in the future. We'll let everyone know if the policy changes.


When will my order by despatched?

The majority of gifts are despatched within 1 business day of receiving the order. When we are very busy, such as in the lead up to Christmas, we will despatch gifts within a maximum of 2 business days.


What if I order something and it's sold out?

From time to time things do sell out and while we do try to update the site as soon as possible sometimes we're not quick enough.  If this happens we will contact you ASAP and offer to either refund the amount, have you choose something else or wait until it's back in store.  Either way we want you to be happy and get your order out to you as soon as we can.